Our opening hours.
Our Advice and information service is open from 9:30am to 4pm Monday to Friday. Outside of these hours, please use the contact form below.
How to contact us
Visit our pages
Our website has all you need to know about mental illness, diagnosis, treatment and your rights. With over 100 topics to choose from, our website is the best place to find the information you are looking for.Visit now Visit now
If you are visiting our advice pages between 10am and 1pm Monday to Friday and would like further information, be sure to click the blue chat icon at the bottom right of the screen. You will be connected to our team who can give you practical advice.Visit our pages Visit our pages
If you would like to email us then our email is firstname.lastname@example.org We aim to respond to your message within 3 working days. Please remember to include your postcode, date of birth and telephone number in case we need to contact you.Use our contact form Use our contact form
Write to us
If you are unable to access the internet and would like to write to us, the our postal address is: RAIS, PO Box 17106, Birmingham, B9 9LL. Please remember to include your return address and date of birth so we can deal with your enquiry.Contact us Contact us
Call 0300 5000 927
Our Advice Service offers practical help on issues such as the Mental Health Act, community care, welfare benefits and carers rights. We also offer general help on living with mental illness, medication and care. We're happy to receive Next Generation Text Service (NGTS) calls.Call now Call now
Looking for information about money, debit or benefits?
Are you trying to find a local service?
If you would like to learn more about what is in your area then Hub of Hope of a national database of mental health services that you can search by using your postcode.
Are you currently in a crisis or know someone who is? Please check our crisis support pages to find out which organisations can provide the most appropriate support depending on your circumstances.
Don't know where to start
About mental illness
Here you can find information on different mental illnesses, such as schizophrenia, bipolar disorder, anxiety disorders, depression and eating disorders. This section also includes symptoms of mental illness and how to cope with suicidal thoughts and self-harm.
Read more About mental illness
Living with mental illness
With the right support and treatment, mental illness doesn't have to be a barrier to a fulfilling life. In this section find out more about medication, treatment options and how to look after your physical health and wellbeing.
Read more Living with mental illness
Rights & benefits
It’s important to know your rights when living with a mental illness or caring for someone who does. This section has information on mental health laws, rights and restrictions, social care, welfare benefits, employment and health care. It also includes resources on the police, courts & prison service.
Read more Rights & benefits
Information for carers
Our Carers Hub has lots of resources to help carers of people living with a mental illness. This section includes information on social services support for carers, mental illness running in families, confidentiality, supporting someone and what to do in a crisis.
Read more Information for carers