Our vision and impact
Our vision is for equality, rights, the fair treatment and maximum quality of life for all those affected by mental illness, their carers, family and friends. As one of the largest charitable providers of services for people living with mental illness, we are well placed to make a direct impact on the care people receive.
But we have a much larger vision too – to transform at every level the way our nation approaches mental illness. Every year, our diverse range of information and support helps tens of thousands of people get through crises, live independently and feel that they do not have to face mental illness alone.
In 2020/21 we supported thousands of people:
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Advice service
Over the phone, we directly advised over 3,900 people on mental health issues, including living with a mental illness and medication. We also advised 2,100 by email and over 700 by webchat.
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Online resources
Our online mental health information was viewed 5.5 million times in 2020/21, up 2 million visits on the previous year.
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Carers services
We provided 715 carers with a range of support and advice to maintain and improve their wellbeing.
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Advocacy
In care homes, local communities and secure settings, we helped over 7,000 people with a different range of needs.
Community impact
We provided 4,300 people with support and help to return to their own community
Criminal and secure services
We supported 1,600 people living with mental illness before, during and after they spent time in prison.
Housing services
We provided 543 people with a therapeutic and recovery-focused home environment and support to help them live independently.