The Rethink Mental Illness advice and information service offers practical advice on a wide range of topics such as The Mental Health Act, social care, welfare benefits, and carers rights. We also offer general information on living with mental illness, medication and care.

How to contact us 

Because of short staffing and staff sickness on the following days our phone line will be open 9.30am to 12.45pm:  

  • Monday 27 March 2023
  • Tuesday 28 March 2023
  • Wednesday 29 March 2023

We have recruited 2 new advisers who will be trained and ready to do advice work soon.  This means our phone line will be able to be open once again on the times shown below. 

  • Our advice and information helpline is open Monday to Friday 9.30am - 4pm, excluding bank holidays . The phone number is 0808 801 0525
  • Our webchat service is open from 10.00am – 1pm Monday to Friday, excluding bank holidays. Look out for the webchat icon in bottom, right-hand corner of the screen.
  • You can email us at We aim to respond within 3 working days. 
  • You can write to us at Rethink, PO BOX 18252 Solihull B91 9BA. We aim to post our reply within 3 working days of receipt of your letter. 

Looking for information about money, debt or benefits?

Why not visit our Mental Health & Money Advice Service?

Mental Health Crisis
Breathing Space

If you would like to speak to a member of staff regarding Mental Health Crisis Breathing Space, please call 0808 801 0745.

Are you trying to find a local service?

If you would like to learn more about what is in your area then Hub of Hope of a national database of mental health services that you can search by using your postcode.

Visit the Hub of Hope site now


Are you currently in a crisis or know someone who is? Please check our crisis support pages to find out which organisations can provide the most appropriate support depending on your circumstances.

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