Our Advice and Information Service
How to contact us
Please note on the following days our service will be open the following hours:
- Tuesday 28 November 2023 - 9.30am to 12:30pm
- Wednesday 29 November 2023 - 9.30am to 12:30pm
- Tuesday 12 December 2023 – closed all day
- Wednesday 13 December 2023 - 12:30pm – 4pm
Our festive season opening hours are:
- Friday 22 December 2023 - Open 9:30am – 12:30pm
- Mon 25 December – Wednesday 27 December 2023 – closed all day
- Thursday 28 and Friday 29 December 2023 – Open 9:30am – 12:30pm
- Monday 1 January 2024 – closed all day.
- Our advice and information helpline is open Monday to Friday 9.30am - 4pm, excluding bank holidays . The phone number is 0808 801 0525.
- Our webchat service is open from 10.00am – 1pm Monday to Friday, excluding bank holidays. Look out for the webchat icon in bottom, right-hand corner of the screen.
- You can email us at advice@rethink.org. We aim to respond within 5 working days.
- You can write to us at Rethink, PO BOX 18252 Solihull B91 9BA. We aim to post our reply within 5 working days of receipt of your letter.
The things we give advice and information on include:
- Mental health system
- Access to mental health care
- Social care
- Mental health treatments
- Carers rights
- Mental health conditions
- Complaints and advocacy
- Medical records and confidentiality
- The Mental Health Act
- The Mental Capacity Act
- Mental illness and the Equality Act
- Mental health and employment
- Mental Health care in prison
- Mental health and welfare benefits
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Visit our web pages
Our website has all you need to know about mental illness, diagnosis, treatment and your rights. With over 100 topics to choose from, our website is the best place to find the information you are looking for.
Read our advice pages Read our advice pages -
Web chat
If you are visiting our advice pages between 10am and 1pm Monday to Friday (excluding bank holidays) and would like further information, be sure to click the blue chat icon at the bottom right of the screen. You will be connected to our team who can give you practical advice and information.
Visit our pages Visit our pages -
By email
Please email advice@rethink.org or use the button below. We aim to respond to your email within 3 working days. It helps us to advise you if you include your postcode and date of birth, or the postcode and date of birth of the person you want advice about.
advice@rethink.org advice@rethink.org -
Freephone 0808 801 0525
Our advice and information helpline is open from 9.30am to 4pm, Monday to Friday excluding bank holidays Our Advice Service offers practical help on issues such as the Mental Health Act, social care, welfare benefits and carers rights. We also offer general help on living with mental illness, medication and care. We're happy to receive Relay UK calls.
Call us Call us -
Write to us
You can write to us at Rethink, PO BOX 18252 Solihull B91 9BA. We aim to post our reply within 3 working days of receipt of your letter. Please remember to include your return address. It helps us to advise you if you include your date of birth, or the date of birth of the person you want advice about.
Looking for information about money, debt or benefits?
Why not visit our Mental Health & Money Advice Service?
Mental Health Crisis
Breathing Space
If you would like to speak to a member of staff regarding Mental Health Crisis Breathing Space, please call 0808 801 0745.
Are you trying to find a local service?
If you would like to learn more about what is in your area then Hub of Hope of a national database of mental health services that you can search by using your postcode.
Visit the Hub of Hope site now
Are you currently in a crisis or know someone who is? Please check our crisis support pages to find out which organisations can provide the most appropriate support depending on your circumstances.