Our Advice and Information Service
How to contact us
Because of short staffing and staff sickness on the following days our phone line will be open 9.30am to 12.45pm:
- Monday 27 March 2023
- Tuesday 28 March 2023
- Wednesday 29 March 2023
We have recruited 2 new advisers who will be trained and ready to do advice work soon. This means our phone line will be able to be open once again on the times shown below.
- Our advice and information helpline is open Monday to Friday 9.30am - 4pm, excluding bank holidays . The phone number is 0808 801 0525.
- Our webchat service is open from 10.00am – 1pm Monday to Friday, excluding bank holidays. Look out for the webchat icon in bottom, right-hand corner of the screen.
- You can email us at firstname.lastname@example.org. We aim to respond within 3 working days.
- You can write to us at Rethink, PO BOX 18252 Solihull B91 9BA. We aim to post our reply within 3 working days of receipt of your letter.
Visit our web pages
Our website has all you need to know about mental illness, diagnosis, treatment and your rights. With over 100 topics to choose from, our website is the best place to find the information you are looking for.Read our advice pages Read our advice pages
If you are visiting our advice pages between 10am and 1pm Monday to Friday (excluding bank holidays) and would like further information, be sure to click the blue chat icon at the bottom right of the screen. You will be connected to our team who can give you practical advice and information.Visit our pages Visit our pages
Please email email@example.com or use the button below. We aim to respond to your email within 3 working days. It helps us to advise you if you include your postcode and date of birth, or the postcode and date of birth of the person you want advice about.Contact us Contact us
Freephone 0808 801 0525
Our advice and information helpline is open from 9.30am to 4pm, Monday to Friday excluding bank holidays Our Advice Service offers practical help on issues such as the Mental Health Act, social care, welfare benefits and carers rights. We also offer general help on living with mental illness, medication and care. We're happy to receive Next Generation Text Service (NGTS) calls.Call us Call us
Write to us
You can write to us at Rethink, PO BOX 18252 Solihull B91 9BA. We aim to post our reply within 3 working days of receipt of your letter. Please remember to include your return address. It helps us to advise you if you include your date of birth, or the date of birth of the person you want advice about.
Mental Health Crisis
If you would like to speak to a member of staff regarding Mental Health Crisis Breathing Space, please call 0808 801 0745.
Are you trying to find a local service?
If you would like to learn more about what is in your area then Hub of Hope of a national database of mental health services that you can search by using your postcode.
Visit the Hub of Hope site now
Are you currently in a crisis or know someone who is? Please check our crisis support pages to find out which organisations can provide the most appropriate support depending on your circumstances.
Don't know where to start
About mental illness
Here you can find information on different mental illnesses, such as schizophrenia, bipolar disorder, anxiety disorders, depression and eating disorders. This section also includes symptoms of mental illness and how to cope with suicidal thoughts and self-harm.
Read more About mental illness
Living with mental illness
With the right support and treatment, mental illness doesn't have to be a barrier to a fulfilling life. In this section find out more about medication, treatment options and how to look after your physical health and wellbeing.
Read more Living with mental illness
Rights & benefits
It’s important to know your rights when living with a mental illness or caring for someone who does. This section has information on mental health laws, rights and restrictions, social care, welfare benefits, employment and health care. It also includes resources on the police, courts & prison service.
Read more Rights & benefits
Information for carers
Our Carers Hub has lots of resources to help carers of people living with a mental illness. This section includes information on social services support for carers, mental illness running in families, confidentiality, supporting someone and what to do in a crisis.
Read more Information for carers