Contacting the advice service
- Our advice and information helpline is open Monday to Friday 9.30am - 4pm, excluding bank holidays. The phone number is 0808 801 0525.
- Our webchat service is open from 10am – 2pm Monday to Friday, excluding bank holidays. Look out for the webchat icon in bottom, right-hand corner of the screen.
- You can email us at advice@rethink.org. We aim to respond within 5 working days.
- You can write to us at Rethink, PO BOX 18252 Solihull B91 9BA. We aim to post our reply within 5 working days of receipt of your letter.
Our Christmas and New Year opening hours are:
- Thursday 19 December 2024: Helpline - 9:30 – 10:30am; Webchat – closed
- Friday 20 December 2024: Helpline - 9:30 – 4pm; Webchat – closed
- Saturday 21 December 2024: Closed
- Sunday 22 December 2024: Closed
- Monday 23 December 2024: Helpline - 9:30 – 4pm; Webchat – 10am – 2pm
- Tuesday 24 December 2024: Helpline - 9:30 – 1pm; Webchat – 10am – 1pm
- Wednesday 25 December 2024 (Christmas day): Closed
- Thursday 26 December 2024 (Boxing Day): Closed
- Friday 27 December 2024: Helpline - 9:30 – 1pm; Webchat – 10am – 1pm
- Saturday 28 December 2024: Closed
- Sunday 29 December 2024: Closed
- Monday 30 December 2024: Helpline - 9:30 – 1pm; Webchat – 10am – 1pm
- Tuesday 31 December 2024: Helpline - 9:30 – 1pm; Webchat – 10am – 1pm
- Wednesday 1 January 2025 (New Year’s Day): Closed
- Thursday 2 January 2025: Helpline - 9:30 – 1pm; Webchat – 10am – 1pm
- Friday 3 January 2025: Helpline - 9:30 – 1pm; Webchat – 10am – 1pm
- Saturday 4 January 2025: Closed
- Sunday 5 January 2025: Closed
- Onwards from Monday 6 January 2025 – In January we are only going to have a reduced team which will affect our service for a while. We will update this page when we have more details.
The things we give advice and information on include:
- Mental health system
- Access to mental health care
- Social care
- Mental health treatments
- Carers rights
- Mental health conditions
- Complaints and advocacy
- Medical records and confidentiality
- The Mental Health Act
- The Mental Capacity Act
- Mental illness and the Equality Act
- Mental health and employment
- Mental Health care in prison
- Mental health and welfare benefits
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Visit our web pages
Our website has all you need to know about mental illness, diagnosis, treatment and your rights. With over 120 topics to choose from, our website is the best place to find the information you are looking for.
Read our advice pages Read our advice pages -
Web chat
If you are visiting our advice pages between 10am and 1pm Monday to Friday (excluding bank holidays) and would like further information, be sure to click the blue chat icon at the bottom right of the screen. You will be connected to our team who can give you practical advice and information.
Visit our pages Visit our pages -
By email
Please email advice@rethink.org or use the button below. We aim to respond to your email within 5 working days. It helps us to advise you if you include your postcode and date of birth, or the postcode and date of birth of the person you want advice about.
advice@rethink.org advice@rethink.org -
Freephone 0808 801 0525
Our advice and information helpline is open from 9.30am to 4pm, Monday to Friday excluding bank holidays Our Advice Service offers practical help on issues such as the Mental Health Act, social care, welfare benefits and carers rights. We also offer general help on living with mental illness, medication and care. We are happy to receive Relay UK calls.
Call us Call us -
Write to us
You can write to us at Rethink, PO BOX 18252 Solihull B91 9BA. We aim to post our reply within 5 working days of receipt of your letter. Please remember to include your return address. It helps us to advise you if you include your date of birth, or the date of birth of the person you want advice about.
Are you currently in a crisis or know someone who is? Please check our crisis support pages to find out which organisations can provide the most appropriate support depending on your circumstances.