Are therapy dogs allowed in stores in the UK?
Not always. Assistance dogs have legal rights under the Equality Act 2010, but therapy dogs and emotional support animals do not.
What’s the difference?
Assistance dogs (such as guide dogs or service dogs for people with disabilities) must be allowed in shops and public places by law.
Therapy dogs or emotional support animals don’t have the same legal protection. Stores can refuse entry unless the dog is also a trained assistance dog.
Policies vary, so it’s best to check with individual stores before visiting.
Learn more about your rights
Visit our discrimination and mental health page for advice on the Equality Act and reasonable adjustments.
Looking for support?
If you’re managing a mental health condition and need help understanding your rights, we’re here for you. Explore:
If you need guidance, visit our advice and information section or call our advice line. We’re here to help.
Other commonly asked questions
How to deal with depression?
Living with depression can feel overwhelming, but there are steps you can take to manage your symptoms and find hope.
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How does mental illness affect daily life?
Mental illness can affect various aspects of daily life, from work and relationships to personal enjoyment and family dynamics.
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What is CBT?
Cognitive Behavioural Therapy is a type of talking therapy. It examines how your thoughts can affect your feelings and aims to change these thought patterns.
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Can I be fired for mental illness?
Employment laws in the UK, particularly the Equality Act 2010, protect individuals from discrimination based on mental health condition.
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