Help us shape the future of our advice and information service

We’re working to make our Advice and Information Service (RAIS) more inclusive, accessible, and helpful and we’d love your input to help us get there.

Whether you’ve contacted the service before, read our online information or just care about better mental health support, your voice matters. 

You can read what we’ve done so far and how your feedback is already making a difference here.

Let’s build the future together

We want to hear from people whose voices aren’t always heard in mental health conversations. This could be because of your ethnicity, gender identity, sexuality, disability, age, or any other part of who you are. We believe everyone’s experience matters, and we know not everyone has had the same access to support or the same chance to be heard.

How can I get involved?

Join us as an Expert by Experience (EbE)

We want to make sure our advice and information really helps the people who need it most. That is why we ask for feedback from people who:

• Have personal experience of mental illness
• Support someone with mental health problems
• Work as mental health professionals

This is to make sure that people in these groups are at the centre of our advice and information.

How do I know I can trust your information?

You might live with mental illness or be a loved one of someone that does. We know that having access to trusted, accurate, and reliable advice and information is important to you.

• We are members of the Patient Information Forum and have been awarded the PIF TICK.
• This is only awarded to organisations who pass a thorough annual assessment.
• It means our website advice and information is evidence based, reliable, easy to use, and involves users.
• See this 46 second video for why this is important.

If you would like to help provide feedback on our information, we would love to hear from you at feedback@rethink.org  

Thank you for helping us make a difference. We cannot wait to hear from you!

Provide feedback if you contact RAIS

When you contact us by phone or webchat our advisers will ask you some questions about yourself, like your ethnicity, gender identity, or sexual orientation.

We know these are personal questions and you don’t have to answer if you don’t want to. But if you do choose to share, it helps us make our service more inclusive and fair for everyone.

Completing surveys

You will also be invited to complete a quick feedback survey after your call or webchat. We’ll also send a follow-up survey 6–8 weeks after a call to our adviceline, to hear about your experience after receiving advice and information.

You don’t have to complete our surveys but taking part helps us understand what we’re doing well and where we can improve.

We’ll keep this page updated with new ways to get involved. Together, we can make the Advice and Information Service more inclusive, accessible, and helpful for everyone.