118000 people denied compensation after serious DWP error

09 October 2023

Alex Kennedy, Head of Campaigns and Public Affairs, Rethink Mental Illness:

The Department for Work and Pension continues to dodge accountability for the harm caused by its mistakes. This investigation provides yet another example of the hardship and distress caused by DWP failings and the sheer number of people who’ve suffered from the consequences of its errors. ​Those affected deserve compensation and the DWP must be held to account to learn lessons and prevent more people being harmed. This is why we’re calling for a public inquiry into cases of deaths and serious harm that have been caused by the benefits system.