Digital mental health support is becoming more common because it’s quick, easy to use, and available anytime. Tools like mental health apps and AI chatbots mean people can get help without long waiting times or talking face-to-face. Which can feel uncomfortable for some.

This is important because mental health services in England can be very busy. Online mental health support helps fill this gap and can make people feel less alone. While these tools do not replace real people, they can be a helpful first step to improve mental wellbeing.

However, AI mental health tools can sometimes give wrong or unsafe advice. They may not understand complex feelings, and there can be privacy risks with personal data. So, you might find it hard to know what tools to use and how to use them safely.

That is why we have published digital mental health support guidance.

We have published the following guidance:

Online mental health support - Trusted apps, therapy, and tools

Looking after your mental health can feel challenging, especially when support is hard to access. This page brings together trusted online tools and apps you can use at your own pace, in your own space. They can help you feel more supported and in control.

Using the NHS app: A guide for you and your carer

This page explains what the NHS app is and how it can help you. It also shows you how to download and use it. If you care for someone, it tells you how to link their account to yours. That way, you can help manage their care easily.

We will soon publish information on:

• Are AI chatbots linked to psychosis and delusions? Risks, symptoms, and safe use

This information will explain how AI chatbots can sometimes be linked to symptoms of psychosis and delusions. It will look at the possible risks of using AI chatbots and will share tips on how to use them safely. If you are concerned about someone who is using AI chatbots, you may also find the information helpful and reassuring.

Our charity partner Mental Health UK have published following advice and information:

Artificial Intelligence and mental health

AI chatbot services such as ChatGPT and Gemini can bring access to mental health advice to a lot of people. But they are not without risks. On this page, Mental Health UK explore:

• the benefits and risks of using AI chatbots for mental health and wellbeing, and
• how to use AI chatbots safely.

2025 report on AI chatbot use and mental health

This Mental Health UK report is about how many people in the UK are using AI chatbots for mental health support. It shows many people use AI chatbots for mental health because they are easy and quick. They can help people feel better, but they also have risks like wrong advice. Experts say rules are needed to keep people safe.

ID mobile

This webpage explains a partnership between Mental Health UK and iD Mobile. It encourages people to make phone calls instead of only sending texts. This is because talking can help people feel more connected and support their mental wellbeing. The campaign also promotes open conversations and reaching out to loved ones.

Did this help?

We would love to know if this information helped you or if you found any issues with this page. You can email us at feedback@rethink.org 

© Rethink Mental Illness 2026

Published: June 2026
Next update: June 2029

Version number 1