If your family member won’t accept help for their mental health, you can still make a difference. Start with understanding, patience, and practical steps. Here’s how to support them, even when treatment isn’t an option. 

Encourage open communication 

Choose a calm moment to talk about their wellbeing. Use non-judgmental language and avoid topics that have caused arguments before. If your first attempt doesn’t work, try again when it feels right because people can change their minds over time. 
 
Find more tips on starting conversations on our worried about someone’s mental health page. 

Suggest small steps 

Encourage your relative to see their GP, even for minor concerns like sleep problems. This can help the GP ask more about their mental health. Offer to go with them for support. 
 
Explore advice for carers on our carers hub. 

Respect their choices 

Your relative has the right to refuse treatment unless they are a severe risk to themselves or others. Treatment can only be forced if they are detained under the Mental Health Act. 

Explore alternative support 

Suggest emotional support lines, peer support groups, talking therapies, or self-help resources. Some people prefer help from local charities or community groups rather than clinical settings. 

Look after yourself 

Supporting someone who refuses help can be tough. Make sure you seek support for yourself, whether through respite care, support groups, or advice services. 

Know when to seek urgent help 

If your relative is at immediate risk of harm to themselves or others, call 999 or take them to A&E. NHS urgent mental health helplines are available 24/7. 

Visit our get help now page for more information on urgent support.