Contacting the advice service
Please note:
Our helpline will be open the following times on the following dates:
- Friday 3 October 2025 - 9.30am to 1pm
- Tuesday 7 October 2025 - 9.30am to 1pm
- Thursday 9 October 2025 - 1pm to 4pm
- Wednesday 15 October 2025 - 9.30am to 1pm
- Friday 17 October 2025 - 10.40am to 4pm
Looking for advice? The most common topics people contact us about are:
- I am having problems getting the NHS or social services to listen to me. What can I do?
- How can I make a complaint about the NHS or social services?
- What are my rights when I use the NHS?
- How can I start to get NHS help for my mental health?
- When can the Mental Health Act be used to detain me in hospital? What are my rights?
- How can I cope with suicidal thoughts?
- How can I get help for someone in a mental health crisis?
We also give advice on:
- Mental health system
- Access to mental health care
- Social care
- Mental health medications
- Other mental health treatments
- Carers rights
- Mental health conditions
- Complaints and advocacy
- Medical records and confidentiality
- The Mental Health Act
- The Mental Capacity Act
- Mental illness and the Equality Act
- Work, studying, and mental health
- Welfare benefits and mental health
We give advice to people with a diagnosis or symptoms of mental illness who live in England and are 18 or over. We also advise their carers, loved ones, or professionals working with them.
We do not give advice on:
Some of the things we cannot give advice on is debt, ordinary housing, immigration, family disputes, civil legal procedures, childhood mental health, dementia, learning disabilities, brain injury, or autistic spectrum disorders. We do not give support on things like casework, emotional support, or counselling, crisis support, or form filling, such as PIP applications.
Accessibility options
You can find our our accessible advice options by clicking here
Our surveys and your comments
We use client surveys to help us improve our service. If you take part in a survey, we might use your comments when we talk about our service. Your comments will always be anonymous, and we will not use any content that could identify you or another individual.
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Visit our web pages
Our website has all you need to know about the mental health related topics above. With over 120 pages to choose from, it is the best place to find the advice and information you are looking for.
Read our advice pages Read our advice pages -
Webchat
If you cannot find what you are looking for on our advice pages, you can click the blue chat icon at the bottom right of the screen. This is to access our webchat service. You can get support from an advisor. Webchat hours are currently subject to change. If webchat is closed, the icon at the bottom right of the screen will not be available for you to click.
Visit our pages Visit our pages -
Freephone 0808 801 0525
Our advice and information helpline is normally open from 9.30am to 4pm, Monday to Friday, excluding bank holidays. If there are any changes to our opening times, we will say so at the top of this page. Our advisers provide practical advice and information on the mental health topics shown above. We are happy to receive Relay UK calls, and we have a translation service called Language line.
Call us Call us -
Write to us
We give advice and information by letter. You can write to us at Rethink Advice and Information Service, 28 Albert Embankment, London, SE1 7GR. We aim to post our reply within 5 working days of receipt of your letter. Please remember to include your return address. It helps us to advise you if you include your date of birth and postcode. Or the date of birth and postcode of the person you want advice about.
See our advice pages See our advice pages
Do you want urgent help for your mental health? Click the ‘Get help now’ button below to find help and organisations that can provide the right support.
Looking for information about money, debt or benefits?
Visit our Mental Health & Money Advice Service