Contacting the advice service

Our phone helpline is normally open from 9.30am to 4pm, Monday to Friday, excluding bank holidays. But we have a reduced team for a time until new staff are trained. We apologise for any inconvenience this may cause you. Our helpline will be open:

Week commencing 30 June 2025

Monday 30 June 2025 - 9:30am-4pm
Tuesday 1 July 2025 - 9:30am-1pm
Wednesday 2 July 2025 - 9.30am - 1pm
Thursday 3 July 2025 - 9:30am-4pm
Friday 4 July 2025 - 9:30am-4pm

Week commencing 7 July 2025

Monday 7 July 2025 - 9:30am-4pm
Tuesday 8 July, 10.05am - 4pm
Wednesday 9 July 2025 - 9.30am - 4pm
Thursday 10 July 2025 - 9:30am-4pm
Friday 11 July 2025 - 9:30am-4pm

Looking for advice? The most common topics people contact us about are:

We also give advice on: 

We give advice to people with a diagnosis or symptoms of mental illness who live in England and are 18 or over. We also advise their carers, loved ones, or professionals working with them. 

Some of the things we cannot give advice on is debt, ordinary housing, immigration, family disputes, civil legal procedures, childhood mental health, dementia, learning disabilities, brain injury, or autistic spectrum disorders. We do not give support on things like casework, emotional support, or counselling, crisis support, or form filling, such as PIP applications.

You can find our our accessible advice options by clicking here

Do you want urgent help for your mental health? Click the ‘Get help now’ button below to find help and organisations that can provide the right support.

Looking for information about money, debt or benefits?


Visit our Mental Health & Money Advice Service