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CandO (Connect and Offload)
Advice and helplines
WHO WE ARE: CandO (Connect and Offload) support to adults living in Gloucestershire who are experiencing mild to moderate wellbeing difficulties, such as anxiety, low mood, or depression, including support for self-harm. We can also provide support and information to friends, family, carers, and professionals.
WHAT WE DO: Our Helpline provides anonymous and confidential person centred wellbeing support through telephone, text, or web chat. Our team will listen to you and help you navigate the most useful support for you at that time – whether this be emotional and or practical support. The team can access a wide variety of online self-care tools and resources, which they can explore with you and if appropriate, signpost you to other sources of support both nationally and within Gloucestershire. Calls are free and do not show up on your mobile or telephone bill. Telephone support calls have a maximum duration of 30 minutes per night, with webchats and texts being available for up to 60 minutes. If English is not your first language we can arrange to speak to you in your language through an interpreter.
WHEN ARE WE OPEN - The Helpline is available 365 days a year between the hours of 2 pm and 9 pm.
HOW TO CONTACT US - People can contact the helpline in one of 3 ways:
Call - 0808 801 0606
Text - 07537 410022
Webchat on CandO
IS THE SERVICE CONFIDENTIAL ? - The service is confidential, you do not need to divulge your name or any personal data. In rare cases, if you, or someone you tell us about, need urgent emergency help we will try to obtain enough information from you to pass on to emergency services. We may need to disclose this to emergency services in the event of immediate risk of significant harm to any individual you may tell us about.
You can visit our website for more information - CandO (Connect and Offload)
