Service of the Year: Willow Lodge
Digital team's blog
Willow Lodge supported housing in Kent are the current winners of our service of the year Pringle award.
In this blog they share details of their person-centred approach to supporting tenants and why it works, and what winning the Pringle award for service of the year meant to them.
Willow Lodge is a medium to low need supported housing service for people with enduring mental health conditions; our prime objective is to support tenants towards the aim of living an inclusive, independent life in their local community.
Our service prides itself on offering a person centred approach to each tenant within the service and we strive to adopt the best approaches with each person to achieve the best outcome for each person.
Our homely environment provides a good balance of privacy for each tenant but also communal spaces which encourage socializing we actively promote peer support between tenants and we have ex tenants, who remain eager to return and volunteer their time in order to offer peer support and advice to those who will move on in the future. Over the last year an ex-tenant has been coming in to do a coffee morning/afternoon, and offering peer support to current tenants this has proved very popular. All tenants that have moved on to independent living have successfully maintained it.
Our service is always happy to welcome visitors, colleagues, ex tenants and friends. We regularly host a range of different events throughout the year, including service involvement focus group, we featured in the film for Alistair Campbell’s place to call home media campaign about the importance of supported housing for people with mental illness and were part of the friends and family test undertaken by the South East Regional committee, which was very successful.
Our team take great pride in the service and it is lovely to hear positive feedback from visitors to the service. We have been actively using the involvement charter principles and values and try and encourage service user involvement as much as possible.
Receiving the Pringle award this year for our service was wonderful. It validated and recognized the team’s hard work, empathy, openness, honesty and good practice in service. We were especially proud that we received multiple nominations. This was a culmination of three years hard work to develop an efficient and effective staff team, with the right mix of skills, knowledge and experience. However our greatest reward is seeing our tenants succeed and thrive in moving on into independent living, and maintaining it.
Nominations are now open for our 2017 Pringle awards. If you know a Rethink Mental Illness member, group or service that should be recognised then show your appreciation by nominating them for an award.
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