Access to health records
This section looks at your rights to see your health records and how to do this. It explains what to do if you think the information on your health records is wrong. In this section when we say ‘record’ or ‘records’, we mean your health record.When an NHS professional sees you, they will update your record with information about your illness and treatment.
- If you have been in touch with mental health services, the team will have separate records. Your GP does not hold this information.
- You have a right to see your records. Your doctor can keep back information if it may harm your physical or mental health.
- If you want to see your records, you should write to the service that has them. They should give you your records within 40 days.
- Other people, such as an employer or solicitor, can only see your records if you give your written consent.
- If you feel something on your records is wrong you cannot delete it. You can ask your doctor to add a note to show that you disagree.
- You should be able to see your records online if you sign up for ‘Patient Online’.
- You can have a ‘summary care record’ which gives the NHS important information about your health. This helps them to deal with emergencies. You don’t have to have one if you don’t want to.
This section covers:
1. What are my records?
2. Why might I want to see my records?
3. How can I see my records?
4. Can anyone else see my records?
5. Do I have to pay to see my records?
6. When will I get my records?
7. Can the NHS keep information from me?
8. What if the information on my record is wrong?
9. Can I see my relative’s records when they die?
10. How can I complain?
These pages are created by Rethink Mental Illness' Advice and Information Service in accordance with the Information Standard. Last reviewed in April 2013. Next review April 2015.
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