Complaints about the police - Why?
Why might I want to complain?
Dealing with the police can be a stressful experience. You may feel that police officers or members of police staff:
- behaved inappropriately towards you,
- did not act according to your rights,
- treated you unfairly, or discriminated against you, because of your
- mental health, or
- did not consider your mental illness even though you told them
- about it.
You have a right to complain if you are not happy with the service from the police. When you make a complaint you should include the following things in your letter:
- Which police force are you complaining about?
- What problem are you complaining about?
- Where and when did it happen?
- Who was involved?
- What was said and done?
- Did you get hurt or any of your things get damaged?
- Did anyone see what happened? Who are they?
If you are not happy with the service from your solicitor, you can complain about this. There is a separate complaints procedure for making a complaint about a solicitor.
You should complain directly to the solicitor who handled your case, if you are not happy with how the service they provided. All solicitors should have a procedure to deal with complaints.
You may have spent time in hospital due to your mental illness whilst in the criminal justice system. If you would like to complain about your care and treatment in hospital, you can use the NHS complaints procedure.
You can click on the following topics to find more information about them:
Can I complain about the police?
You can complain if the following apply:
- A police officer or member of police staff behaved inappropriately towards you.
- You witnessed an something the police did or something that happened at the police station.
- The way in which a police officer or member of police staff has acted has had a negative affect on you. Even if it was not directed towards you.
What can I complain about?
You can complain if you are not happy with the service the police have given you. The Standards of Professional Behaviour set out how you can expect police officers and members of police staff to act. They should:
- treat members of the public with respect,
- not abuse their powers or authority, and
- only use the right amount of force when they need to.
If you feel that someone working for the police has not behaved right you could complain.
You can complain if you are unhappy with how a police force is run. This could include the policies or procedures it uses.
Anna has a mental illness and was arrested by the police. She told the police officer at the station that she had a mental illness. This meant that she had a right to have an appropriate adult. But, the police did not arrange this for her. Anna could complain about this.
You can click on the topics below to find more information about them:
Need practical advice & info? We can help.
Contact our Advice team about mental health & related issues
0300 5000 927 Monday - Friday 9.30am - 4pm, not including bank holidays