Complaints about the police - Still unhappy?
What if I am unhappy with how the police handled my complaint?
You may be able to appeal. When the police contact you with the outcome of your complaint, they should also tell you who you can appeal to. This could be the IPCC or the chief officer of the police force. Make sure you contact who you are told to, as this will avoid any delay.
The IPCC or chief officer of the police force will consider your appeal. They may tell the police force it should change its decision or do something in particular to deal with your complaint.
They can consider appeals about the:
- police force failing to record your complaint,
- outcome of the local resolution process,
- outcome of a local investigation process,
- police force deciding not to investigate your complaint, and
- police force stopping their investigation into your complaint.
If you are appealing to the IPCC, there is a time limit. You have 28 days to apply to the IPCC with an appeal. If you appeal after 28 days, it will ask you why. It can only investigate after 28 days in some situations.
If the IPCC does not support your appeal, its decision is final. Usually, you can only overturn IPCC decisions by applying for judicial review. This is a complicated area of law and you need to get legal advice.
You cannot appeal if the IPCC has been investigating your complaint.
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Contact our Advice team about mental health & related issues
0300 5000 927 Monday - Friday 9.30am - 4pm, not including bank holidays