Complaints about the police - How?
What happens when I complain?
When you complain to a police force, it has to decide how best to resolve your complaint. They should tell you how they are going to deal with your complaint. As well as what may happen as a result and how it will decide what to do.
There are a number of ways that the police force may deal with your complaint:
This means the police will deal with your complaint at a local level. For example, the inspector at the police station or police staff manager may be involved. The police use local resolution for many complaints, but it may not be appropriate if you are complaining about a more serious matter.
You have the right to appeal after the local resolution stage.
If local resolution is not suitable for your complaint, a police investigator may carry out a local investigation. This person may be from the police force’s complaints department or a local police division.
This person should tell you how they will investigate your complaint, what they need from you. As well as how they will reach a decision and what action they will take at the end of the investigation.
The type of investigation they will carry out depends on your complaint and how serious it is. It may range from a few telephone calls to several months of investigating. You have the right to appeal after the local investigation stage.
What is the time limit for complaining about the police?
There is no time limit for making a complaint about the police. But you should do it as quickly as possible after the incident happened.
If you complain more than 12 months after the incident, they may not be able to investigate. If you explain why it has taken you this long to complain, it may decide to investigate your complaint.
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