Complaints about probation
This section explains how to complain about your probation. You can complain to the National Probation Service (NPS) or the Community Rehabilitation Company (CRC) you are under. It explains what you can do if you are not happy with the reply you get.
- You can complain for lots of different reasons. For example, you might think the staff did not do what they were supposed to do.
- You should make your complaint within 1 year of the incident you are complaining about.
- You must complain directly to the service first. If you are not happy with their decision then you can appeal against it.
- If you are still not happy with the service’s response you can go to the Prison and Probation Ombudsman.
- You might be able to take it to the Parliamentary and Health Service Ombudsman if you are still not happy with this outcome.
This section covers:
- Can I make a complaint?
- What can I complain about?
- How do I make a complaint?
- What is the time limit for complaining?
- What if I am unhappy with how probation handled my complaint?
- Can anyone help me to complain?
Last reviewed September 2016. Next update November 2018.
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