Complaints about prison - Why complain
Why might I want to complain?
It can be a very difficult experience to be in prison.
You may feel that prison officers or other staff in prison:
- behaved inappropriately towards you,
- did not act according to your rights,
- treated you unfairly because of your mental health, or
- did not consider your mental illness even though you told them about it.
You can complain if you are not happy with the service the prison gave. You can also complain if you think that prison staff have broken the rules or treated you badly.
Some things that you might want to complain about are called reserved subjects. This includes hearings or your security category. The prison cannot deal with these complaints but will pass them along for you. You can find more information about this here.
These are some of the things you should include in your complaint:
- Which prison are you complaining about?
- Where and when were the incidents you are complaining about?
- Who was involved?
- What was said and done?
- Was there any damage or injury?
- Are there any witnesses? Include their details.
Your complaint must relate to something that happened in prison. If you are not happy with your solicitor, or about healthcare in prison then the process is different. Click on the topics below for more information on them:
Need practical advice & info? We can help.
Contact our Advice team about mental health & related issues
0300 5000 927 Monday - Friday 9.30am - 4pm, not including bank holidays