Crisis Teams - Problems
What if I am not happy with my crisis team?
You may find that you don’t see crisis team staff as often or for as long as you would like. This can be because crisis teams can get very busy and have a limited amount of staff and resources.
The people who work in a crisis team will also work in shifts. This means that you might see different staff members. This could make it difficult for you to build up trusting relationships.
You can contact the Patient Advice and Liaison Service (PALS) at your NHS trust if:
- you are unhappy with how your treatment or care is being handled, or
- you feel that the relationship between you and a professional is not working.
PALS can try to resolve any problems you have. You can find your local PALS’ details here.
You can also complain to the service if you are not happy.
You can find more information about ‘Complaints’ here.
An advocate might be able to help if you are unhappy with your treatment. An advocate is someone independent from mental health services. They can help to make your voice heard when you are trying to resolve problems.
This might help you to be more involved in decisions about your care. An advocate might be able to help with writing letters or support you in appointments or meetings.
You can find more information about ‘Advocacy’ here.
There may be a local advocacy service in your area which you can contact for support. You can search online for a local service or the Rethink Mental Illness Advice Service could search for you. You can contact them by email at firstname.lastname@example.org or by phone on 0300 5000 927 (Monday – Friday except bank holidays, 9.30am to 4pm).
Need practical advice & info? We can help.
Contact our Advice team about mental health & related issues
0300 5000 927 Monday - Friday 9.30am - 4pm, not including bank holidays