Crisis Teams - Getting help
How do I get help from a crisis team?
How you get help from a crisis team depends on where you live.
Most crisis teams will only help if a professional gives them your details. This is called making a referral. This might come from:
- your GP or out-of-hours GP service,
- Community Mental Health Team (CMHT),
- accident and emergency (A&E) department, or
- the police.
But you may be able to contact a crisis team and ask for help without a referral. You can search for your local team online, ask at your GP surgery or call the NHS on 111.
If you can self refer to your crisis team its telephone lines may only be open outside of normal office hours. If you need urgent help and cannot get through to the crisis team you can follow these crisis options.
If you are getting help from the CMHT, they should give you details of who to contact in a crisis. They should include this in your care plan. Ask your care coordinator or key worker if you have one.
If you need urgent help while you are waiting for a referral you can do the following:
- Ask your GP for an emergency appointment. Although GPs won’t be able to offer direct help in a crisis situation, they may be able to contact other relevant teams, such as the crisis team. Most GPs have a 24 hour ‘out of hours’ telephone number that you can contact.
- Go to the accident and emergency (A&E) or casualty department of the local hospital. You can also do this if you have physical injuries (for example, because of self harm, injury or overdose). A&E will assess you and may get a psychiatrist to see you. You could get admitted to a mental health ward in hospital.
- You can call the emergency services on 999 if you cannot go to A&E. They may contact mental health services such as the crisis team or take you to A&E.
- You can call NHS 111. The line is for when you need medical help fast but it’s not a 999 emergency. You can call 111 if you don't know who to call or you don't have a GP to call. Or if you need health information or advice about what to do next.
Need practical advice & info? We can help.
Contact our Advice team about mental health & related issues
0300 5000 927 Monday - Friday 9.30am - 4pm, not including bank holidays