Community Mental Health Teams (CMHTs) - Problems
What if I have problems with my CMHT?
You may feel you have some problems with your care or treatment when you are with the CMHT. Below are some ways you can try to fix these issues.
Your care coordinator
If you have a care coordinator then this is the person who you will be in touch with the most. You should tell them during the assessment if you think it is important to have a male or female care coordinator. You should also tell them about any cultural or religious needs.
If you are unhappy with your care you can contact the Patient Advice and Liaison Service (PALS). PALS can try to help you with any problems or questions you have. There is more information on finding your local PALS here.
You can use an advocate to help you to talk to your care coordinator. An advocate is someone who understands the mental health system and can explain it to you. They are not part of the NHS. They can help you to make your voice heard and deal with problems with services. They may be able to help with writing letters, or attending appointments or meetings.
You can make a formal complaint if you are unhappy with the care you get from the CMHT. You can find details about how to make a complaint on the website of your local NHS Trust. You can get help with making a complaint from an NHS Complaints Advocate.
You can click on the following to find more information about them:
Need practical advice & info? We can help.
Contact our Advice team about mental health & related issues
0300 5000 927 Monday - Friday 9.30am - 4pm, not including bank holidays