Assertive Outreach - Problems with my assertive outreach team
Problems with my assertive outreach team
You might not be happy with your care or treatment from the assertive outreach team (AOT). Below are some ways you can try and fix any problems.
Your care coordinator
If you have a care coordinator, speak to them about any issues that you have with the AOT.
Contact your local Patient Advice and Liaison Service (PALS). PALS can try to help you with any problems or questions you have. You can use the website link in the useful contacts section of this factsheet to find your local PALS. Or you can contact the Rethink Mental Illness Advice Service on 0300 5000 927.
You can use a community advocate to help talk to your care coordinator or AOT. They can help to make your voice heard and deal with problems. They may be able to help you write a letter to the NHS. Or go to an appointment with you. Advocates are not part of the NHS and are free to use.
Make a formal complaint. There will be details on your local trust website about how to make a complaint. An NHS Complaints Advocate can help you with this.
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Contact our Advice team about mental health & related issues
0300 5000 927 Monday - Friday 9.30am - 4pm, not including bank holidays