Assertive Outreach - for Carers
What to expect as a carer, friend or relative
If your relative agrees, you can be involved in their care. This could include going to appointments with them and giving your opinion about what care they need. Unless your relative agrees, the team can’t share information about them with you or other people.
You should speak to your relative to agree what information they want shared with you. Your relative can then tell the professionals what they want shared. They could write down their consent on a consent form. This could be attached to their medical records.
Your relative will need to have mental capacity when they fill out the form. Mental capacity means someone understands the decision they are making. There is no official consent form. But there is a template consent form that your relative can use at the end of our factsheet, ‘Confidentiality and information sharing’.
The Assertive Outreach Team may give you information about relative’s mental illness and how to support them. This is called ‘psycho-education’. The AOT might also offer family counselling if your relatives behaviour is difficult to manage. Ask the staff at the AOT if you need any help.
Help for you
If you need support to care for your relative you could ask for a carer’s assessment. These assessments are done by your local authority. Call your local adult social services to ask for one. A carer’s assessment is free.
It is important to look after your own emotional wellbeing. You can check if there are any local support groups for carers, friends and relatives. Or you can contact the Rethink Mental Illness Advice Service on 0300 5000 927 to find out what services or groups are in your area.
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Contact our Advice team about mental health & related issues
0300 5000 927 Monday - Friday 9.30am - 4pm, not including bank holidays