Schizophrenia - Complaints
What if I am not happy with my treatment?
If you are not happy with the treatment you then you can:
- talk to your doctor about your treatment and ask for a second opinion if you feel it would help,
- get an advocate to help you speak your doctor,
- contact Patient Advice and Liaison Service (PALS) and see whether they can help,
- seek advice from the Care Quality Commission (CQC), or
- make a complaint.
There is more information about these options below:
You should talk to your doctor about your treatment first and see if you can resolve the situation with them. You can mention the NICE guidelines if you feel they are not offering you the right treatment.
If your doctor does not think of any other treatment options you could ask for a second opinion. You are not legally entitled to a second opinion but your doctor might agree to it if it would help with treatment options.
An advocate is someone who is independent from the mental health service but understands the system and your rights. They can come to a meeting or even speak on your behalf if you are not confident enough to do so. They can make sure you get what you are entitled to. Advocates help you make sure you are being heard. You can search online to see if there are any local advocacy services in your area or the Rethink Mental Illness Advice Service could search for you.
The Patient Advice and Liaison Service (PALS) at your NHS trust can try and help you with any problems or issues you have with an NHS service.
You can find your local PALS’ details here.
You can click on the following to find out more about them:
Need practical advice & info? We can help.
Contact our Advice team about mental health & related issues
0300 5000 927 Monday - Friday 9.30am - 4pm, not including bank holidays