Eating disorders - What if I am not happy with my treatment?
What if I am not happy with my treatment?
If you are not happy with your treatment you can:
- talk to your doctor about your treatment and ask for a second opinion,
- get an advocate to help you speak to your doctor,
- contact Patient Advice and Liaison Service (PALS) and see whether they can help, or
- make a complaint.
There is more information about these options below:
If you are not happy with your treatment you should talk to your doctor and see if you can resolve the situation with them. You can refer to the NICE guidelines if you feel your doctor is not offering you the right treatment. See section 6 for more about this.
You may feel that your treatment should be changed. If your doctor does not agree you could ask for a second opinion. You are not legally entitled to a second opinion but your doctor might agree to it if it would help with treatment options.
An advocate is someone who is separate from the mental health service but understands the system and your rights. They can come to a meeting with you and your doctor and make sure you get what you are entitled to. Advocates help you make sure you are being heard. There may be a local advocacy service in your area which you can contact for support. You can search online for a local service. You can also email or call our advice service at firstname.lastname@example.org or on 0300 5000 927 and we can look for you.
The Patient Advice and Liaison Service (PALS) at your NHS trust can try and help you with any problems or issues you have with an NHS service. You can find your local PALS’ details here.
If you have no success using an advocate or PALS you could complain using the NHS complaints procedure. The GP practice or mental health trust should be able to give you a leaflet about their complaints procedure.
Need practical advice & info? We can help.
Contact our Advice team about mental health & related issues
0300 5000 927 Monday - Friday 9.30am - 4pm, not including bank holidays