Welfare benefits: mandatory reconsideration

This page explains what you can do if you disagree with a decision about your benefits. It explains the mandatory reconsideration process. This is the first step you need to take in appealing a benefit decision.

  • If you disagree with a decision the Department for Work and Pensions (DWP) make about your benefits, you can ask them to look at it again.
  • You must ask the DWP to reconsider their decision before you can appeal to a tribunal. This is called a “mandatory reconsideration”.
  • There are strict time limits for asking for a mandatory reconsideration. Ask within 1 month of the date on your decision letter.
  • If the DWP change their decision, your benefit is backdated to the date of the original decision.
  • If the DWP doesn’t change their decision, you can appeal to an independent tribunal.

We know that money and mental health problems often go hand in hand. That’s why Rethink Mental Illness, as part of Mental Health UK, have set up a new website. It will help you understand, manage and improve your mental and financial health. You can find a wide range of information to help you with your benefits.


Visit the Mental Health & Money Advice site now 

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