Rethink Mental Illness is the charity for people severely affected by mental illness. We provide expert information and services, and campaign to improve the lives of people living with mental illness, their families, friends and carers.

"2020 will be forever remembered for two global events. One that changed everyone’s lives and one that needs to. The former, the Covid-19 pandemic, and the latter, the murder of George Floyd by a white police officer in Minneapolis, and the resulting worldwide calls for change. As a charity, these tragic events shaped and informed our year."

- Philipa Low, Rethink Mental Illness chair. 

In 2020/21, we invested £24 million to improve the lives of people severely affected by mental illness. This level of investment would simply not be possible without the help of our amazing supporters. 


During this period we directly helped 15,000 people through our network of services, and 7,000 more through our peer support groups. Our advice and information team handled over 3,900 calls from people seeking practical support and information, with an additional 2,000 via email and over 750 via our new web chat function.  Our relaunched website saw over 5.5 million visitors and social media channels engaged a further 700,000 followers.  

"I would recommend Rethink Mental Illness strongly to absolutely everybody. I could not be happier with the amount of time and understanding and information that I have received... 10 out of 10 almost seems insufficient.”

- Rethink Advice and Information service caller.

How we raised our money

The largest source of our income comes from contracts with local authorities and NHS Commissioners to deliver our services. As in previous years, the pressure for commissioners to look for savings continues, however despite a number of changes to our service delivery provision we have been able to mitigate losses through stabilising income in other services alongside some growth, particularly within our prison and criminal justice services.

Thanks to the continued support from our generous donors, we have been able to increase our level of income from fundraising activities which has enabled us to continue to support our beneficiaries through a number of activities, including our campaigns, groups and information service line. This includes:


For more information, please download our  Directors' report, trustees' strategic report and consolidated financial statement

This report is subject to formal adoption at our AGM on 13 November 2021.

None of this would have been possible without the enthusiasm and generosity of our supporters, staff, and volunteers. Thank you to everyone who helped us change so many lives.

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