The aim of this section on our website is to help you to understand what happens with your data.
By 'data' we mean any information that can be used to identify you personally - so your name, address, date of birth, email address, phone number, and things like settings on your phone or computer browser that can tell which websites you've visited recently.
This is a really confusing area, with lengthy policies to read, and many different legal terms being thrown about. For instance in just one area of data policy you might have heard of opt-in, opt-out, consent, marketing permissions, or communications preferences!
There are changes to data law and to your rights coming in 2018, and some that have already happened in recent years, and the main thing to remember is that all the changes being made are for the benefit of the individual. To help protect you and your information.
So we want to make one place where you can have a read through all our policies but also have some clear explanation of what it all means for you.
We've tried to put everything you need in one place, with links to other areas of interest, and have had a re-vamp of even our most recent policies to try and take out or explain the legal wording where we can. Your feedback from our 2017 survey on your contact preferences (also in this section) asked us to do this.
- What do we do with your data when you give it to us? We'll use infographics and plain English to help you cut through all the legal jargon.
- What does the law say, and what do we promise to you, over and above the law?
- How you can stop receiving fundraising asks coming to you, or someone you care for.
- And some help spotting common scams, where someone might be trying to use your data maliciously for profit.
So you can come back to this section whenever you like - and if there's anything you think you'd like to know more about, let us know on email@example.com or 0121 522 7007, and we'll add it to the FAQs when we can.