Commissioning us - What we offer
As commissioners, you need to know you are getting value for money and high quality, innovative, award-winning mental health services you can rely on.
Commissioners working with us benefit from the infrastructure, professional backing and influence of a large organisation.
One of the strongest qualities that I have found... is their ability to operate at a local level free from the constraints that often prevent statutory bodies from implementing developments as quickly as they would like.
Using our wide range of skills and experience, we are always looking for new ways to tackle old problems and aim to offer innovative services that break the mould of mental health service provision. We continually monitor our services to ensure that they offer the highest quality and meet the needs of those who use our services and of our commissioners.
We have a strong record of developing and delivering services in partnership with commissioners, government, the statutory sector, voluntary organisations and other providers. For example, we are the largest provider of Improving Access to Psychological Therapies (IAPT) services after the NHS. Each of our talking therapies services are run in partnership with local NHS services and other third sector providers to mould the most appropriate service for their community.
Our award winning mental health crisis and Rotherham Alternative to Admission service provides short-term accommodation for people experiencing a mental health crisis. The service has four beds, available for a maximum of seven nights, during which time staff will provide emotional and practical support over a 24-hour period to assist people using the service to resolve their crisis. The service works in partnership with the statutory Crisis Resolution and Home Treatment Team.
Rethink Mental Illness is a highly professional organisation: its staff have worked in close partnership with commissioners and other providers, managed the establishment of the service within very tight deadlines and budget and provided innovative and effective ways of overcoming barriers and the inevitable complexities of developing a new service.
People’s experiences at our heart
As the leading national membership mental health charity we have more than 11,000 members who work with us to reach more people, improve more lives and change the way that everyone affected by severe mental illness is regarded, treated and cared for. Our members help us to influence the media, the Government, and the public – and help shape our organisation for the future. Through our wide network, including more than 130 groups for carers, volunteers and people who use our services, we ensure that the needs of people who use our services and carers drive everything we do. They evaluate our services too, so we can continue to deliver excellence in everything we do. The involvement of people who use our services, carers and members is encouraged and supported within Rethink Mental Illness at all levels, ensuring that our governance structure reflects the needs of the people we support. Our Board of Trustees is largely composed of people who have used mental health services and carers.
The knowledge and experience of our members are fundamental to the way we work and help us focus our campaigning activities on issues that directly affect our members’ lives. Our media team is skilled at generating positive coverage in national and local press and broadcast media promoting services and referrals.
We are regularly commissioned to run consultation events at national, regional and local levels, which influence national policy and the delivery of regional and local services. Our service user and carer panel was a crucial element of Lord Bradley’s 2009 Review of Diversion and the criminal justice system. A number of case studies from members of our panel are included throughout his report, and our key proposals are echoed by his recommendations.
- Our first service, the Advice and Information Service, opened in 1992.
- 96% of our service users believe they are getting the right kind of support.
- More than half say they have played an active role in influencing how the service is run.
Ensuring quality nationally
We have an established framework of integrated service governance designed to ensure that our services are safe and effective. It means that our services are informed by the best evidence, experiences of people who use our services, and carers. This inclusive approach ensures that our services maintain a high standard of support, consultation and a commitment to recovery.
Our workforce is skilled and passionate about delivering the best services and supporting people who use our services through their recovery journey. We hold Gold Investor in People status and offer continuous learning opportunities for our staff. We have also exceeded the national minimum standard for staff in registered care services to hold an NVQ level 2 qualification equivalent or higher.
The service users and carers I met during my review were crucial to my understanding of how it really felt to be on the receiving end of how the criminal justice system treats people with a mental health problem.
The Rt. Hon Lord Bradley of Withington
So that we understand and can measure what is effective with our commissioners, our research team is independently funded to collate evidence about our services, staff and people that use our services. We use this to continually review our services to ensure that we bring value-for-money solutions with a tried and tested evidence base and help reduce inappropriate and expensive hospital admissions. Our talking therapies services, for example, deliver NICE approved, evidence-based psychological wellbeing interventions.
On a wider scale, as a leading campaigning organisation, we have the ear of politicians and policy-makers in your area. Our research is informing national policy agendas in mental health and we are continually working with Government to create positive policy changes across health and social care. Commissioners can benefit from this work, staying up to date with policy changes and developments through our campaign, parliamentary and research reports.
Need practical advice & info? We can help.
Contact our Advice team about mental health & related issues
0300 5000 927 Monday - Friday 9.30am - 4pm, not including bank holidays