Insurance and mental illness

Everyone may need insurance at some point in their lives. Whether it is life insurance which makes a payout when you die, travel insurance so you and your belongings are covered when you are on holiday, health insurance, or even car insurance.

People with mental health problems often find that the standard insurance policies that are offered contain exclusions which may result in them not being covered should they need to make a claim under the policy. Very often the only alternative is to buy a policy which provides the cover needed but which is likely to cost a lot more than the standard policies available.

The information on these pages is taken from our Insurance factsheet (158 kb) [pdf]

Insurance and your rights

When deciding whether to insure someone, an insurance company should carry out a risk assessment. This risk assessment should include a statistical analysis that the person presents ‘a higher than average risk’.  In order to assess risk, insurers should ask a number of questions about your history of mental illness. Many insurers still ask a single question about whether a person has experienced any mental health problems and may make the decision to insure or not on the basis of this answer.

The Disability Discrimination Act  and Equality Act has made it illegal to refuse insurance or charge higher premiums unless the company can demonstrate statistically higher risks as a direct result of a specific disability.

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Are there any guidelines insurers should follow?

In general an insurance company must be fair and reasonable in its dealings with disabled people (including people with mental health problems).  Insurance companies must account for any difference in treatment between disabled and non-disabled people.  Insurers’ decisions must be based on information relevant to the assessment of the risk to be insured and from a reliable resource.  These may include:

·         actuarial or statistical data

·         medical research information

·         a medical report                                                             

·         opinion on an individual from a reliable source

 

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For more information on what to do if you feel you have been discriminated against, please see our factsheet on insurance.