Gloucestershire Self Harm Text, Telephone & Online Support

The Rethink Mental Illness Gloucestershire Self Harm Helpline Service offer text, telephone and online support for people affected by self-harm. This service offers a safe, supportive, non-judgemental and informative space for people who self-harm, their friends, families and carers. We will also speak to professionals who want to know more about self-harm.

The service offer:

- confidential emotional support and information;
- support and understanding during a crisis;
- promote coping strategies and self-management to help the caller work towards their recovery;
- we can help put callers in touch with other organisations.

All of our services are available during our opening times, text messages can be sent at any time but live responses will only be sent in opening hours. For text and online support we aim to respond within 15 minutes but may be longer during busy periods.

The service is accessible to people across the whole of Gloucestershire.

All text messages will be charged at your network providers normal rate. Calls to the helpline from landlines and some mobile networks (T-mobile, O2, 3, Virgin, Vodafone and Orange) are free; also for these networks, your call will not show up on the bill. However other mobile networks may charge and calls may show up on bills.

We believe in respecting and maintaining your confidentiality. We will not share your personal information with others without your consent except in exceptional circumstances where we have a Duty of Care (to you or others) or where we are legally obliged to do so. In these cases other agencies may be able to trace your call. If we need to break your confidentiality we will, where possible, tell you and explain the reasons why.

The helpline uses Language Line and Typetalk to enable callers who are hard of hearing or those whose first language is not English to access the service.

Text us on: 07537 410022
Telephone: 0808 801 0606

If you have any thoughts about any of the Self Harm Services that you would like to share or wish to make a complaint, please contact us on glosselfharm@rethink.org. Alternatively, please contact the helpline during opening hours.

Online support can be accessed by scrolling down to the bottom of the page and clicking on the link.

Email: glosselfharm@rethink.org

Click links below to download information leaflets about this service.

Service type: Advice and helplines

Region: South West

Contact Details

Address / location:
Gloucester
Gloucestershire

Telephone: 0808 801 0606

E-mail: glosselfharm@rethink.org

Opening hours

Monday 4.00pm - 9.30pm

Tuesday  

Wednesday  

Thursday  

Friday 4.00pm - 9.30pm

Saturday 5:30pm - 11:00pm

Sunday 5:30pm - 11:00pm