Helplines and advice
Rethink has a number of helpline services, which offer practical and emotional support and signposting to those experiencing severe mental illness, their carers and relatives.
One woman’s typical route was to use A&E in a crisis in the early hours of the morning where she would be seen by inexperienced junior doctors who would admit her. Now she feels able to phone Lincsline instead and her use of A&E has reduced.
Member of a Community Team
The national Rethink Advice and Information Service (RAIS) fills a major gap in the information and help available to people with mental illness and their carers. We also provide 24/7 helplines covering particular areas or for particular groups of service users and carers, some of which are directly linked to crisis accommodation, working
in partnership with local Crisis Resolution and Home Treatment Teams.
Why choose Rethink's helplines?
- experience - our staff are highly trained to provide specific solution based guidance and offer information and advice to 8,000 people a year through RAIS alone
- member of the Mental Health Helplines Partnership - all our helpline
services adhere to their quality standards and are freephone as well as
recovery focused
- RAIS provides evidence to the media, government and our own research team, to improve mental health policy.
Advice and helpline services in your area
To find out what Advice and helpline services there are in your local area click the map or enter your postcode on the Search for services page.
Alternatively, please call us on 0845 456 0455.
Do Helplines Help? summary
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