Handling, Resolving and Learning from Complaints
23 March 2011
Manchester Conference Centre, Manchester
About the event
Chairman Peter Whiteley Senior Investigator The Local Government Ombudsman opens this one day practical guide to handling, resolving and learning from Complaints conference with a presentation entitled ‘ensuring Complaints are integral to the improvement of the service we provide’. Jack Kellett Director of Health Investigations UK Parliamentary Ombudsman and Health Service Ombudsman continues the morning with a presentation on lessons from Complaints to the ombudsman, ensuring a proportionate response and critical success factors in Complaints handling.
Download Brochure:
http://www.healthcare-events.co.uk/event/600
