Do you have a complaint?

Help us put it right.

Three people talkingRethink welcomes complaints as we value everyone who uses our services.
Complaints give Rethink the opportunity of trying to put things right. They also give us information about how we can improve our services.

If you complain:

  • You will be treated with respect
  • You will be listened to
  • You will not have services withdrawn
  • You will not be labelled a troublemaker
  • You will be kept informed about the progress of
    your complaint

How can I complain?

You can complain by

See our Contact us page.

Can I get help to complain?

Yes, a friend, relative or carer can help you. However, we will need your written permission for them to act on your behalf. We can also give you information about how to contact local advice or advocacy agencies, which can help you make your complaint.

Further information